3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments.
Artifact:
Reflection:
For this standard I chose the one-hour workshop I designed for the Professional Learning and Technology Innovation ITEC 7460 class. In standard 3.5 basic troubleshooting, candidates troubleshoot basic software and hardware problems common in digital learning environments. This project was developed around learning the MacBook operating system and how to overcome issues and problems that a teacher may have in the classroom.
When developing this workshop I kept in mind all the issues that I could possibly encounter and created a website that teachers could access later if they were having issues. When helping students with using technology in their classroom, this website could be something quick for them to access for answers to simple troubleshooting questions. While the workshops were in session there were many occasions where I would have to stop the instruction to help a teacher that had issues with their computers. One teacher in particular was not able to add folders to her side “favorites” bar and we tried several things such as, closing the window, dragging and dropping the files and different views. After a few minutes of trying, I decided that nothing was going to work, so we rebooted her computer and immediately we were able to add the folders to her favorites.
This artifact shows mastery because there are many articles on the website that explain and help teachers with troubleshooting. During the workshops I explained to them how to access the site and research things they may be having issues with. The most fun I had in the class was to actually show them how to fix many issues that may occur in their own classrooms. I love to see light bulbs go off and teachers getting excited about being able to fix their own problems successfully. On the resource page, http://darlingtonpd.weebly.com/resources.html I listed many ways for us to learn how to troubleshoot issues or learn the basics to overcome issues that may occur.
Learning how to troubleshoot issues with teachers and students is an important part of being an instructional technologist. This class impacted the school in many ways. I was able to see teachers that were struggling with technology move into another section of their professional careers by understanding basic troubleshooting. This allowed them to use technology more freely in their class without reservation.
When developing this workshop I kept in mind all the issues that I could possibly encounter and created a website that teachers could access later if they were having issues. When helping students with using technology in their classroom, this website could be something quick for them to access for answers to simple troubleshooting questions. While the workshops were in session there were many occasions where I would have to stop the instruction to help a teacher that had issues with their computers. One teacher in particular was not able to add folders to her side “favorites” bar and we tried several things such as, closing the window, dragging and dropping the files and different views. After a few minutes of trying, I decided that nothing was going to work, so we rebooted her computer and immediately we were able to add the folders to her favorites.
This artifact shows mastery because there are many articles on the website that explain and help teachers with troubleshooting. During the workshops I explained to them how to access the site and research things they may be having issues with. The most fun I had in the class was to actually show them how to fix many issues that may occur in their own classrooms. I love to see light bulbs go off and teachers getting excited about being able to fix their own problems successfully. On the resource page, http://darlingtonpd.weebly.com/resources.html I listed many ways for us to learn how to troubleshoot issues or learn the basics to overcome issues that may occur.
Learning how to troubleshoot issues with teachers and students is an important part of being an instructional technologist. This class impacted the school in many ways. I was able to see teachers that were struggling with technology move into another section of their professional careers by understanding basic troubleshooting. This allowed them to use technology more freely in their class without reservation.